We’re always easy to get in touch with and easy to deal with.
We’re a friendly voice at the end of the phone, with helpful information and expert service whenever you need it, right here in the UK. There are lots of ways in which you can get in touch with us – just use the one that suits you best.
Calls from UK landlines and mobiles cost no more than a call to a 01 or 02 number and will count towards any inclusive minutes. We’re open from 9am to 5:30pm, Monday to Friday excluding bank holidays. Calls are recorded for training and quality purposes.
Write to us
NFFS, 11-12 Queen Square, Bristol, BS1 4NT
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We always welcome feedback, so please use the contact details above to get in touch. If you would like to make a complaint please read our how to make a complaint leaflet. If you cannot settle your complaint with us you may be entitled to refer it to The Financial Ombudsman Service. Full details can be found on their website at www.financial-ombudsman.org.uk